It is the buyer’s responsibility to ensure they read this information in full before placing an order. Where a buyer is acting on behalf of an individual/group/company they must ensure all parties involved have read this information before placing an order.
By placing an order you are agreeing to be legally bound by these conditions and have read and understood our:
Terms and Conditions
Care instruction guide
Delivery guide
Information about the materials and finishes we use, our product listings.
You can place orders by following the ordering process outlined on our website via the secure checkout system.
Once your order has been placed you will receive an order confirmation/invoice email. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive an order confirmation, please email contactus@ecotables.co.uk, so that we can investigate and confirm that your order has been placed successfully.
Successful order placement will be deemed as acceptance of these terms and conditions.
Completion of contract between you and ecotables will take place on dispatch of the products ordered. In the unlikely event we are unable to fulfil your order, we will notify you as soon as possible.
Once your order has been placed and following successful payment, you will receive a confirmation email of the order.
Ecotables takes full payment in advance for all orders. We accept Paypal, Debit card or credit card.
Prices are as set out on the website and are subject to VAT at the current rate. We reserve the right to alter prices at any time.
It may be necessary to amend prices, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
All table tops and desks are produced in our workshop in Essex, using reclaimed or reused wood. Each piece is individual with natural imperfections. Colours may vary and we cannot accept any responsibility for variation in colour caused by your browser software of device used.
Stains, waxes and dimensions shown in the description are approximate and may vary slightly.
All items are subject to availability.
We will inform you as soon as possible if goods you have ordered are not available.
We are a small company offering bespoke products and therefore cannot accept cancellations or offer a full refund on any orders, once the order has been placed. Please ensure all details are correct before placing your order, and that you are happy with your choice.
Once an order has been placed, the cost of any alterations will be charged to the buyer. ecotables cannot be held responsible for any delays due to changes made.
Where a buyer is acting on behalf of an individual/group/company, they must ensure all information relating to the order is passed onto the relevant parties. We cannot offer any replacements, refunds, reimbursements, discounts or compensation for any issue that may arise as a result from the end client not being informed.
We endeavour to provide on the best quality products, however, mistakes occasionally happen. Should you receive a faulty or damaged item(s) notify us as soon as reasonably possible. Then please provide a detailed description in writing, with photographs and/or videos of any are area(s) that are damaged/defective within seven days of receiving the item(s). Provided evidence is received within the time frame, ecotables will assess the fault and arrange to repair or replace the item(s) as soon as reasonably possible.
In the case of faulty/damaged goods, or an incorrect order being received, we will ensure all necessary steps are taken to provide you with the correct product(s). However. we cannot offer refunds, reimbursements, discounts or compensation as a result.
We also cannot offer refunds, reimbursements, discounts or compensation for orders delayed by the following:
- Any act of nature (natural disaster, flood, snow etc)
- Pandemic/War/Other Disaster.
- Government enforced restrictions/laws.
- Delivery delays (including those related to stock/material supply).
- Where a person would be at risk of harm.
- Items that have been subject to mishandling resulting in an impact of the integrity of the product will not qualify for a full refund.
When your order is ready our dispatch team will call you to confirm a delivery date that works for you.
We will deliver your order to any UK Mainland address. Delivery charges will vary depending on your location in the UK Mainland, but will be indicated at the time you place your order with EcoTables.
You must ensure that access is suitable for the delivery of the goods to your desired location. Cancellations of this sales agreement cannot be accepted on the basis that access to your desired location is not possible.
Any special delivery instructions must be noted at the point of purchase and any extra charges that may be incurred to ensure delivery into your property are to be paid by you, the customer.
If we attempt to make delivery on the date agreed and no one is present to accept delivery of the goods, you will incur a repeat delivery charge. This repeat delivery charge will also apply if you cancel an agreed delivery date less than 48 hours prior to the agreed date.
Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of ecotables or delay due to any reasonable rescheduling of delivery.
All Products must be signed for on delivery by an adult aged 18 years or over unless otherwise agreed.
ecotables are dedicated to your satisfaction. Should an incorrect item be delivered, or there is a fault with an item you have ordered then please contact ecotables immediately and we will ensure the issue is resolved. In the case that a replacement has to be ordered then the replacement will be delivered to the original delivery address and the original lead time may re-apply.
ecotables total liability for any claim howsoever shall not exceed the price of the goods supplied by ecotables to the customer. ecotables shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon ecotables by statute. ecotables cannot accept any liability for a failure to comply with instructions specifically stated on the website. ecotables does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct.
Your statutory rights are not affected by this statement.
ecotables endeavours to check the accuracy of the information on this site. However, ecotables does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.